سياسة الاستبدال والاسترجاع

Hello dear customer, we apologize if you did not like the order and we clarify the following. Return and exchange policy - Lahza Chocolate Store. At Lahza Chocolate Store, we care about our customers' satisfaction and providing high-quality products. Therefore, we clarify our return and exchange policy as follows: First: after shipping the order • The order cannot be canceled after leaving the store and being handed over to the delivery company. • You can refuse to receive the order, and in this case, the delivery fees will be deducted from the refunded amount. • Food products are not returned after receipt to preserve their quality and safety. Second: in case of damage or error in the product • You must contact us within 24 hours of receiving the order. • Please provide us with photos showing the defect or error in the product. • After review, we will: • Refund the full amount or • Send a replacement product depending on availability. Third: cases where return and exchange are not accepted • If the product has been opened or used. • Products purchased during clearance offers or final discounts. • Custom-made products. Fourth: additional notes • The store reserves the right to modify the return policy at any time without prior notice. • For any inquiry or return request, please contact customer service. Contact information WhatsApp • Phone number: 0553834409